CSL Customer Contact Center

The Contact Center is focused on service order execution and controlling your delivery costs.

Centralized order management – one call service
24x7x365 phone and web-based order submission

Highly trained customer service representatives – an average tenure of more than 5 years
Real time inventory availability checking

The Contact Center handles more than 20,000 calls and 25,000 orders monthly, with 90% of calls answered in less than 30 seconds with an abandonment rate of under 2.5%.

Call Center

View Free Webinar
The 3PL as a Change Agent in Today’s Global Service Chain
(previously recorded)

Flexible Service Offerings
Flexible Service Offerings
24/7 Contact Center
Installation Logistics
"Last Mile" Logistics
Depot Management
CSL Management Systems (CMS)
Reverse Logistics

CSL News
What's Coming Up...
Supplier Awards Program
Lean Savings Program
Contact Center Upgrade

Downloads (pdf)
CSL Overview sheet
Making It Work (FAQs)
Aberdeen Research Study (2007)
Aberdeen Research Study (2006)

Case Studies (pdf)
Sun Microsystems
Fujifilm Medical Systems
Xerox
HVAC Installations
Hi-Tech
Medical Devices

RSL Map
Regional Stocking Locations Map

Contact CSL
us.sales@kuehne-nagel.com